Canvs updates Emotional Reactions based on comments on an individual post daily for a finite time, depending on the Source. Please see the length of time Canvs captures updates ERs and View metrics on a post: 

  • YouTube: 30 days after the video was published

  • Owned Facebook: 5 days after the post was published

  • Facebook Watch: 5 days after the post was published

  • Facebook TV: 5 days after the post was published

  • Instagram: 10 days after the post was published

  • Campaigns: Through the End Date you have set for the campaign

Canvs refreshes data at various intervals to capture new comments on posts. All posts in the system go into a queue and are processed at an interval within the estimated time frame.

  • YouTube: Approximately every 2 to 3 hours between 7 pm and 7 am EST 

  • Owned Facebook: Twice a day: 9 pm and 3 am EST 

  • Facebook Watch: Twice a day: 7pm and 1 am EST 

  • Facebook TV: Twice a day: 8 pm and 12 am EST 

  • Instagram: Approximately every 2 to 3 hours between 7 pm and 7 am EST

  • Campaigns: Two times a day: 6 am, and 10 pm EST 

  • Twitter TV: Available by approximately 8 am EST for airings the day before 

Please Note: The schedule above is based on data provider availability. 

If you have any questions, please contact support@canvs.ai for more information. 

Did this answer your question?