Canvs MRX can analyze thousands of open ended responses and categorize them into Topics and Emotions in seconds. While we strive to automatically provide the most insightful data analysis possible, we also allow the flexibility for users to make their own updates to Topics and Emotions that are assigned to open ended responses.
Individual Versus Bulk Open End Editing
Editing is available on the individual open end level by hovering over the right side of the row and clicking the three vertical dots.
You will see the options to Edit or Delete the individual verbatim response.
Clicking Edit on an individual open ended response will allow you to update that particular open end.
To update more than one open end at a time, use Smart Search and Filters to display the data set you want to change. Click Edit and Edit Topics & Emotions at the bottom of the screen once you have selected the appropriate data set.
You can make bulk updates to all of the verbatim responses in the current view.
Bulk Delete: Deleting Multiple Open Ended Responses
With the release of Bulk Delete, we have added the ability to mass delete open ends (but don’t worry, you can still restore them).
You must be filtering your Open Ends in order to use our Bulk Delete functionality. This includes filtering via Smart Search, Highlights, Ranker (Summary, Topics, Emotions, Cross Tabs), and Treemaps (Summary, Topics, Emotions).
You will then click on the Edit button and select "Delete Open Ends" from the dropdown.
Select all or any number of Open Ends to delete and click on the "Delete Open Ends" button.
Accidentally Deleted something? Don’t worry, you are always able to restore All or Individual open ends under “More Options (...)” at the top of the page. You will select the "Restore Open Ends" button from the dropdown.
Select all or specific open ends and then click on the "Restore Open Ends" button.
Please feel free to watch our Lead Analyst, Product Insights, Ben Karon, demo the new Bulk Delete feature on the platform here!
Deleting a Single Open Ended Response
Deleting individual open ended responses can be helpful when there are nonsensical responses such as 'afsfafsafs', that do not create any value or when you do not want an open end to be considered in your analysis.
You can delete a single response if you'd like it to be removed from the data set. If you need to retrieve a deleted response, you will still be able to restore it.
Click Delete on the individual open end level to remove the response.
Once you click Delete, you'll see a confirmation that the dataset has been updated.
Creating a New Topic
You can create a new Topic that does not currently exist in the dataset. In this example, we will create a new Topic "Wednesday". Select all open ended responses that include the topics "Hump Day" (you can use Filters or click the Tree map) and click Edit Topics and Emotions at the bottom of the screen.
Review your selections to ensure that you are applying the Topic to the verbatim responses you would like to update. Click on + Add topic to all open ends and type in the new Topic, in this example "Wednesday".
Once the Topic has been added, click Apply.
You can also add a Topic for a single response by clicking Edit to the right of the open end.
Removing a Topic
You can remove a topic label from one response or a group of responses. Choose the open ended response(s) to change and click Edit and then Edit Topics & Emotions (or use keyboard shortcut = E).
On the edit window, click the 'x' next to the Topic to be removed.
Lastly, click Apply. The Topic will be removed.
Remove all Topics
You can remove all topics within the group of Open Ends that you've selected in one click. Using Remove all topics will save you time if you do not want to 'x' out each Topic one by one.
A message will appear letting you know that the edit was successful after you click Apply.
You can merge two or more topics into one. Select the open ended responses that you would like to merge by using filters or clicking on the tree map. In this example, we will merge open ended responses categorized as "Camel", and "Hump Day" into a topic called "Mascots".
Click Edit and then Edit Topics & Emotions (or use keyboard shortcut = E).
Remove all other Topics that are currently linked to the open ends by clicking on the "x" or "Remove All Topics".
Click + Add topic to all open ends and type the new Topic you want to merge the open ends into, or select the topic out of the list.
A message will appear letting you know that the edit was successful. Once data is refreshed, you will see your merged topic applied to the selected open ended responses.
Grouping Multiple Open Ends Into A New Topic
You can group items together by selecting multiple responses and assigning an additional group label without removing any of the existing topics. Let's say we want every response that talks about "Company" or "Brand" to be grouped together under an additional Topic called "Geico". Select the verbatim responses you would like in the new topic by using Smart Search or the Tree map and click Choose the open ended response(s) to change. Click Edit and then Edit Topics & Emotions (or use keyboard shortcut = E).
Type in the Topic you would like to create and click + Add topic to all open ends or select an existing Topic from the dropdown.
Lastly, click Apply.
A message will appear letting you know that the edit was successful.
You are able to reclassify Emotions for one open ended response or multiple open ended responses. In this example, we want to change an open end that stated the respondent had "geico doesnt mean anything to me from "Dislike" to "Indifferent".
Click the three vertical dots and then the Edit button on the open ended response.
Click Reclassify emotions of selected open ends.
Type in the Emotion or Select the new emotion from the list. You must choose one of the Canvs emotions, or you can classify the open end as Nonemotional. Lastly, click Apply.
A message will appear letting you know that the edit was successful. Once data is refreshed, you will see your new topic applied to the selected open ended responses.
You are also able to completely remove an emotion from a verbatim response.Click the Edit option on the Open Ended response from which you want to remove the emotion.
In the list of emotions, start typing/searching for Nonemotional and select it from the resulting drop-down. Since an Open End can only have one Emotion assigned, "adding" a single emotion (or non-emotion in this case) overwrites the previous assignment.
Once this is complete, take a look at your changes, then click Apply. You'll now have a new, emotionless, Open End.
Multi-select for Bulk Editing
Our multi-select feature allows you to have more control when making bulk edits. You can pick and choose which Open Ends you want to apply the changes to by checking or unchecking the box next to the Open End. By default, all Open Ends you've filtered will be selected in the bulk edit screen.
Note: Due to processing limitations, the multi-select option will be disabled if there there are more than 500 Open Ends in your bulk edit set. You can preview a maximum of 500 Open Ends in the edit screen.
Searching for Specific Open Ends
If you want to update all Open Ends that include a specific word or phrase, you can use the Free Text Search on the Open End verbatim list. Type a word or phrase into Search bar and press Enter to find all responses that include an exact match.
The Free Text Search allows you to type in any word or phrase, including Emotions, Non-Topical words, phrases, etc.
If you have not filtered on any specific Topics or Emotions before using Free Text Search, you will see all associated Topics in the subset of selected Open Ends. You'll be able to edit or remove ALL of the Topics at once. Note: If you do select a Topic or Emotion, and then use Free Text Search, this functionality will not exist. It will only pull all Topics from all open ends into the modal if there are no set filters.
Canvs Smart Search
The Canvs Smart Search uses a Boolean Query to pull the specific set of Open Ended Responses you need to see. Using a combination of Operators (AND, OR, NOT, Parenthesis and Quotations) will allow you to view and filter Canvs Emotions, Topics, Nets, Codes and/or Cross Tabs.
To learn more about Canvs Smart Search and for an in-depth guide, please click here.
Open End Filters
There are a variety of filters to choose from on the Open End verbatim list that can modify the following: Emotions, Topics, Codes, Favorites. Using these filters, you can quickly see all Open Ends that have not been assigned a Topic or Emotion, etc, and manually update as you see fit.
To learn more about Canvs MRX, click here.