The Canvs AI Platform subscription is comprised of three core elements:
Starting Canvs Credit tier: this determines the base subscription and the discount rate for Canvs Credit tier upgrades. The larger the starting Canvs Credit tier the higher the discount.
Upgrade Tier: This is the incremental volume of Canvs Credits added to customers’ subscriptions should usage exceed the starting tier. These tiers are packages in volume bundles aligned to the starting tier (i.e. lower starting tiers have a small upgrade bundle). Subscriptions renew at ending tier of usage (e.g. If a customer starts at 500K Canvs Credits and upgrades once during the term, they will renew at 600K Canvs Credits).
Add-Ons: Add-ons include the translation “cover,” additional users, premium support and enterprise management (multiple dashboards & single sign-on). These are simply added to the subscription price.
FAQs
What happens if I need more Canvs Credits after my subscription starts?
No stress. Canvs Credits will be automatically added to your account. For example, if you start with 500,000 Canvs Credits, once you’ve used 500,001 Canvs Credits, 100,000 additional Canvs Credits will automatically be added to your account and you will be invoiced/billed based on the terms of your contract.
What happens if I don't use all my Canvs Credits during my term?
Canvs Credits always expire at the end of your term. We’ll work with you to appropriately size your starting tier to lock in the best price, knowing your subscription can grow as your needs grow.
When I upload data, is it secure and private and still owned by me?
Yes. All data you upload is always owned by you and is secure and private. Your data is never used to train models other customers or the public use.
What is the difference between Jump-Start Success and a Dedicated CSM?
Jump-start success includes an initial onboarding session to get you set up and two (2) scheduled sessions with a Canvs Customer Success Manager (CSM). Dedicated CSM means you have a named CSM who will work with you to ensure successful adoption of the platform, including onboarding and quarterly health checks.
Important Definitions
Canvs Credits
One Canvs Credit is defined by up to 500 characters per piece of text analyzed on the Canvs technology for emotions, topics, themes and other relevant natural language processing analysis. Pieces of text that are longer than 500 characters will be calculated by the total number of characters. For example, a 750-character piece of text would count as two credits towards the contracted Canvs Credits. Canvs Credits not utilized in a given Service Order term do not roll over.
Dashboard Access
Access to a private Canvs MRX dashboard that can be accessed by multiple Authorized Users.
Authorized Users.
Private, secure credentials to the application assigned at the Customer’s request. The Canvs support team can help provide and revoke access to specific individuals.
Translation Cover
Includes automatic language detection and translation to English of Canvs Credits.
Basic Training and Support
Canvs AI platform access includes basic training, onboarding and technical support. Training and onboarding is defined as one (1) initial kick-off call and two (2) one-hour sessions scheduled with a Canvs Customer Success Manager. Live technical support is available Monday-Friday between 10:00AM-6:00PM Eastern, excluding federal holidays.
APIs and Connectors
Include access to Canvs APIs for linking data sources and reporting, as well as native connectors, which currently include Qualtrics, Decipher, Tableau, and PowerBI. One token will be issued per organization with a rate limit of 250 calls per hour. Bulk historical requests are considered custom asks that may require additional fees. Full API documentation is available here: http://canvs.api-docs.io.
Billing & Renewal
Unless otherwise noted in the Service Order, subscriptions are billed annually at the beginning of the term and automatically renew at the annualized usage tier (with 60-day opt-out & 6.5% adjustment).